To serve as the Head of Quality Assurance, leading QA strategy, process optimization, and team development to ensure the delivery of high-quality, reliable, and scalable software solutions. Experienced in automation, manual testing, and cross-functional collaboration, I aim to drive continuous improvement, risk mitigation, and compliance, while fostering a culture of excellence and accountability across the organization.
Zeel Shah
Head of Quality Assurance
7+ Years of Experience
2+ Project Completed
IT Skill Sets
Tech Stack
- Test Planning
- Test trail
- Scrum
- JIRA
Operating System
- Windows
Tools
- JIRA
SalesHive (2023-Present)
QA Lead
Technologies: JIRA
Worked as Head of Quality Assurance on an enterprise-grade sales automation platform integrating multiple third-party services to streamline outreach, communication, and pipeline management. Led testing for CRM integrations including Salesforce, HubSpot, Pipedrive, and Zoho using OAuth 2.0 authentication. Oversaw quality validation for Twilio voice calling with real-time WebSocket communication, Stripe payment processing, Google Workspace and Microsoft 365 OAuth, ZoomInfo API for contact enrichment, and Deepgram speech-to-text integration for automated call analysis.
SalesHive (2022-2023)
Senior QA
Technologies: JIRA
Worked as Head of Quality Assurance to test an email marketing and automation platform featuring automated response handling, integrated calling functionality, data visualization dashboards, and comprehensive reporting tools. Led quality assurance efforts to ensure reliable campaign execution, accurate analytics, and optimized marketing and sales workflows.
Maxbox (2022-2023)
Senior QA
Technologies: JIRA
Have tested implemented functionality to retrieve Gmail details, including Inbox, Sent items, replies, forwarded messages, and real-time email notifications, enabling seamless email management and integration with third-party applications.
- Strategic planning and QA process design
- Leadership and mentorship for QA teams
- Risk assessment and mitigation strategies
- Expertise in manual and automated testing frameworks
- Quality standards compliance and governance
- Test strategy development for complex projects
- Defect management and root cause analysis
- Cross-functional collaboration with Dev, Product, and Ops teams
- KPI tracking and performance evaluation
- Agile and Scrum project management experience
- Continuous improvement and process optimization
- Strong analytical and problem-solving skills
- Communication and stakeholder management
- Decision-making under tight deadlines
- Driving a culture of quality and accountability
Personal Dossier
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Vadodara, India
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English, Hindi, and Gujarati
Education
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B.E.I.T
Sardar Vallabhbhai Patel Institute of Technology, Vasad